Refund policy

Refund Policy

RETURNS/EXCHANGES/SHIPPING

RETURNS

  • Returns are accepted only under the following conditions:
  • The return must be received by Cross.N.Crown within 30 days of the confirmed delivery date.
  • The returned item must be unworn and in new condition.
  • We do not accept returns based on a "Change of Mind"
  • Cross.N.Crown Apparel Co. is not obligated to return items sent in error, as returns or refunds, that are purchased from other companies. It is incumbent upon the customer to understand where they purchase their products from and to not confuse Cross.N.Crown Apparel Co. with other Apparel companies. Cross.N.Crown will handle or dispose of such items at our discretion, without providing compensation. 
  • In cases where products are sent back to customers, who wrongfully sent a product to Cross.N.Crown Apparel Co,(confusing Cross.N.Crown Apparel Co. with another company) that customer will be responsible for covering all shipping & handling costs. This cost will be a minimuim of $12 and at least the total cost of the actual shipping and handling, for USPS Ground Advantage.
REFUNDS
  • After receiving the returned item, Cross.N.Crown will issue a refund for the value of the item. Cross.N.Crown will not refund shipping fees associated with the original returned purchase.
  • In a case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you.
  • If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. 

EXCHANGES/RETURNS

  • To return/exchange an item, print out your email invoice/statment and mail that along with your item back to Cross.N.Crown Apparel Co; 2705 Knollwood Way, Easton P.A 18040
  • Please mail the Item and include a short note with corrections to be made too:
  • Once we receive customer returned merchandise we will immediately take care of corrections that need to be made.  We will review your invoice and the corrections you have given and will correct any errors made on our behalf.
  • If at any time you are having trouble with your return or have any unanswered questions, please send an email to support@crossncrownapparelco.com. Thank you